POSTAGE COSTS & DELIVERY TIMES
We offer free shipping on all orders over $300 within Australia. Postage for orders under $300 within Australia will be charged at a flat rate of $10.
Please allow 24 hours to process all orders, 3 - 5 full working days for shipping to metro areas across Australia, and 5 - 7 full business days for shipping to more remote areas within Australia. We ship via Express Australia Post.
Made to order items may require 1 -12 weeks for manufacturing time, so please keep this in mind in addition to shipping times when placing your order. Most made to order items will be produced within 7 to 14 business days. Please check individual items for specific order times and availability before placing your order.
If you wish to arrange for an item to be express posted immediately, or for next day delivery to Perth, please contact us at email@example.com and we will do our best to help you. Extra fees will apply in accordance to location and time frame required.
Please note that we are unable to ship to PO Boxes.
Once your order has been shipped, we will send you a copy of your tracking number so that you can follow it’s progress. Please ensure that you supply a shipping address where someone can sign for delivery, otherwise after a redelivery attempt it will be returned to the nearest collection centre or post office. Please note that Reign is not liable for any lost or stolen items. The delivery of your order is the responsibility of the shipment provider.
Orders within Australia are charged Australian Goods and Services Tax (GST) of 10% of the total order value. All our prices are inclusive of GST and is noted on your order confirmation.
International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. We recommend that you check which rules apply to your area, or contact your local customs office for more information prior to placing your order with Reign.
If you refuse a shipment from Reign, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Reign in Perth, Australia. This amount will be deducted from your refund.
Please note that we do not ship to the following embargoed countries: Syria, Yemen, Iran, North Korea.
Out of stock orders
We will do our best to fulfill your order, however multiple orders of the same item at the same time can sometimes lead to glitches in our system and stock shortage issues. If this does occur, we will be in touch to arrange a substitute size or item, or will offer you an immediate refund for the unavailable item including any shipping costs.
For any queries about shipping times and procedures that are not outlined in the details above, please contact us at firstname.lastname@example.org and we will get back to you as soon as we can.
Thanks for your custom, and happy shopping!