Currently you can shop the range at our studio which is open by appointment only in Leederville, Western Australia. Please email us at email@example.com or call us on 0420 717 857 to book an appointment.
We aim to provide you with premium quality, ethically made products, and thus the majority of our clothing is produced in Perth, Western Australia. Keeping production in Australia creates opportunities for local craftspeople and fashion professionals whilst stimulating the economy. We have recently started printing and producing some garments in Bali, Indonesia, in a small production house. We will be ensuring that these garments will also be crafted in an environmentally sustainable and ethical way, whilst maintaining the quality standard that we are known for.
We are excited to announce that we will be offering Afterpay as a payment option by the end of July, 2019.
Unfortunately we are unable to hold garments on our online store.
Although we have not launched our rental business yet, we are working on a small range of our products that can be rented out directly through us, either via our online store or our studio by appointment. Feel free to email us in the interim if you are interested in hiring one of our dresses. Currently sizing is limited on our hire items.
No, we do not sell to, nor support other stores renting out our products. We would really love to keep our dresses exclusive, and although we are happy to hire out a small part of our collection directly, we still want our clients to feel like they are buying an exclusive product. Having multiple dress hire boutiques hire out your dresses without your consent can be damaging for your brand, as it can take away part of that exclusivity that our clients have come to love and expect of Reign The Label.
Yes, we want to make online shopping easy for you as we know how daunting the process can be. However, in order to be able to continue to offer this service to you we really need you to support us by following our returns policy. Check out our RETURNS page to ensure you are up date with our refunds policy before making your Reign purchase.
*Please note that we do not offer refunds for in store purchases, custom orders or items that have been made to order.
Please email us at firstname.lastname@example.org as we may have more fabric arriving shortly and can thus make you a size upon request.
We welcome custom enquiries. Did you know that many of the dresses in our range can be customised or ordered in different fabrics? We specialise in wedding gowns, bridesmaid dresses, mother of the bride, racing and special occasion dresses.
We can only facilitate a limited number of custom orders at any one time, so the more notice that you can provide us with, the more likely that we can assist you with your dress. Please don’t hesitate to reach out with any custom enquiries email@example.com
Shipping within Australia is usually 3 to 5 business days plus 24 hours processing time. Please read our SHIPPING page before placing your order to avoid disappointment.
Please allow an additonal 1 - 12 weeks production time for items available to 'pre-order' or that are 'made to order'. For urgent shipping queries, please email firstname.lastname@example.org . Extra shipping fees will apply.
Yes we deliver to most countries worldwide. Please allow 4 -12 days for shipping turnaround times, plus 24 hours for your order to be processed. Customs can delay the process and unfortunately we have no control over this. Please read our SHIPPING page to avoid disappointment.
Yes we do. You can purchase gift cards HERE. Gift cards are valid online or studio via appointment. They are valid for a period of 1 year from the date of purchase.
These days sizing can vary greatly between different brands. We recommend that you refer to our SIZE GUIDE page to check which size will fit you best.
We are happy to process your order over the phone. Please call us on 0420 717 857 and let us know which item/s and sizes you require and we will process the sale completely over the phone.
Please email us email@example.com if you are having issues redeeming a voucher. We will do our best to rectify the situation as soon as possible. Please ensure to include the gift card number or promo code and details of the item/s that you were hoping to purchase with the voucher so that we can keep it / them aside for you until we have resolved the issue.
Once your order has been received you should receive a confirmation email. If you do not receive this email within 24 hours of placing the order, we recommend checking your bank, or sending us an email firstname.lastname@example.org to check whether the order has gone through.
Please double check that the card details you supplied (including the expiry date, card type and CCV number) are all correct. Otherwise you can enter the details of another card and try again. If the problem persists you can contact your bank for details of why the payment was declined. If there is no issue with your card, please email email@example.com and we will try to rectify the situation. We can also accept phone payments and bank transfers, however the item/s will not be held or sent until funds have cleared.